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What Happens to Leads If I Cancel CoolerDesk?

What Happens to Leads If I Cancel CoolerDesk?

One of the most practical concerns: "What if I sign up and then decide it's not for me? Do I lose everything?" Let's be direct.

Your Data Belongs to You

If you cancel your subscription, you don't lose the contact information, conversation history, or customer data captured while you were a customer.

What You Can Take With You

• Full lead export — download a CSV of every lead, conversation, and contact detail
• Conversation logs — export complete transcripts
• Customer contact info — names, phones, emails, addresses
• Booking history — appointments scheduled through the chatbot

The portal gives you one-click export of all your data in standard CSV format. No proprietary formats. No hoops.

What Happens to Your Website

If you cancel, your CoolerDesk website and chatbot go offline — standard for any SaaS platform. You keep the SEO value. Any backlinks, Google rankings, and traffic belong to you. You can redirect your domain to a new provider, and CoolerDesk support helps set up 301 redirects.

How Cancellation Works

• No long-term contract — month-to-month or annual. Cancel anytime.
• 7-day trial — test the full platform before paying
• Cancel from the portal — no "call to cancel" runaround
• Pro-rated refunds — for annual plans, unused months are refunded

The 30-Day Data Window

After cancellation, your data stays on CoolerDesk's servers for 30 days. After that, it's permanently deleted. Download your exports before you cancel.

Real Talk

Most HVAC companies don't cancel. The chatbot pays for itself in the first few leads. But the peace of mind of knowing your data isn't locked in makes the decision to try it easier. You're not signing a mortgage. If it doesn't work, you leave with everything you brought — plus the leads you captured along the way.