❄ CoolerDesk FAQ

CoolerDesk is an AI-powered website platform built specifically for HVAC companies. Each customer gets a managed website with a smart AI chat that answers customer questions, explains pricing, captures leads, and routes urgent repair jobs — 24/7, even after hours.

Most HVAC calls come after hours when no one answers. CoolerDesk's AI chat captures those calls as qualified leads instead of letting them go to voicemail or a competitor. It answers FAQs, explains pricing, and sends hot leads straight to your phone or email.

No. CoolerDesk is fully managed. You tell us your brand, service area, and pricing, and we launch your AI website on yourcompany.coolerdesk.com within 7 days. Pro and Premium plans let you edit the persona and pricing yourself.

New signups are reviewed and provisioned fast — typically your AI site goes live within 7 days of starting your trial, ready to capture leads.

The 7-day free trial includes your AI website on a coolerdesk.com subdomain, the smart chat, lead capture, and lead delivery by email. No credit card pressure — cancel anytime.

Yes. CoolerDesk is month-to-month with no long-term contract. You can cancel from your billing portal whenever you want.

CoolerDesk is optimized for US HVAC companies (1–5 tech operations). If you're outside the US, contact us — we can discuss availability for your region.

It's better than a builder. Instead of dragging blocks, you get a managed AI website purpose-built for HVAC with a chat that actually converts visitors into leads. You focus on the jobs; we handle the site.

Language support depends on your plan and configuration. Many HVAC markets are bilingual, so Spanish-capable responses can be set up — ask during onboarding.

A normal site is static and goes silent after hours. CoolerDesk's site talks to every visitor in real time, answers their questions, and captures their contact details as a lead — automatically, around the clock.

When a visitor asks about a service, price, or emergency, the chat naturally collects their name, phone number, service needed, location, and urgency, then delivers that as a structured lead to you.

Typically name, phone, email (optional), service type (AC repair, heating, maintenance), location/service area, and urgency level. You control what's collected.

Leads are delivered to the email address you set in your portal. Premium adds SMS alerts and CSV export.

Yes. Every plan delivers leads to your configured email address.

SMS lead alerts are included on the Premium plan ($199+/mo) so urgent leads reach you by text instantly.

Urgent repair leads are flagged and routed to your phone/email immediately so you can respond fast and win the job.

The chat captures the job details and contact info and sends them to you. Direct calendar booking can be configured depending on your plan and integrations.

Yes. The chat asks the right questions to understand service, location, and urgency so the leads you receive are real and actionable.

That's the core use case. The AI chat never sleeps — it captures after-hours and weekend inquiries that would otherwise be missed.

Capture depends on your traffic and offer, but because every visitor gets a real conversation instead of a dead form, CoolerDesk typically captures far more after-hours inquiries than a static site.

It answers real HVAC questions: AC vs heating, common repairs, pricing ranges, service areas, hours, promotions, and next steps — using your company's persona and pricing.

Yes. You provide your pricing ranges and the chat explains them in plain language, helping customers self-qualify before they contact you.

It answers common HVAC FAQs using your configured knowledge. For complex diagnostics it captures the details and routes them to your team.

No. The chat is conversational and on-brand, designed to feel like a helpful receptionist, not a scripted bot.

Pro and Premium plans let you edit persona, tone, pricing, hours, and FAQs. Starter is managed by CoolerDesk.

Yes. The chat covers your full service menu — AC repair, heating, maintenance, installations — based on what you configure.

Your site uses your company's persona, pricing, and FAQs, so it represents your business accurately. Advanced learning depends on plan.

Yes. You can configure the chat to mention maintenance plans and promotions during conversations.

It captures appointment requests and contact details and routes them to you for scheduling.

Integrations vary by plan. Premium supports optional CRM and custom integrations — talk to sales about your stack.

Plans start at $49/mo (Starter), $99/mo (Pro, most popular), and $199+/mo (Premium). All include a 7-day free trial and cancel anytime.

Starter is a managed AI site with basic portal. Pro adds self-serve persona/pricing edits and Portal Lite. Premium adds SMS alerts, CSV export, team users, campaign tools, and optional custom domain/CRM.

No setup fee. You start with a 7-day free trial and pay the monthly plan price after that.

Payments are processed securely via Stripe. Major cards are accepted at checkout.

Yes. You can upgrade or downgrade your plan from your billing portal as your business grows.

Your AI website, smart chat, lead capture, and email lead delivery on a coolerdesk.com subdomain for 7 days.

Premium and custom configurations are available for multi-location operations. Contact sales for enterprise pricing.

No long-term contract. CoolerDesk is month-to-month and you can cancel anytime.

Your site stops at period end and your billing is cancelled. You keep any leads you've already received.

Multi-location and franchise pricing is available on Premium/custom plans. Talk to sales.

Yes. Each customer gets their own brand, colors, service area, and messaging so the site looks like your company, not a template.

Custom domains are available on Premium and custom plans. Starter/Pro use yourcompany.coolerdesk.com subdomains.

You set your service area during onboarding and the chat only qualifies leads inside that area.

Pro and Premium let you edit persona, pricing, hours, FAQs, and promos. Starter is managed by CoolerDesk.

Lead history and chat logs are available in your portal. Premium adds CSV export and campaign reporting.

Yes. CoolerDesk sites are fully responsive and work great on phones, where most HVAC searches happen.

Sites are lightweight and served via a fast global CDN, so pages load in well under a second for most visitors.

Lead data is handled securely and delivered only to your configured address. Checkout is processed by Stripe (PCI-compliant).

API and model configuration are locked on managed plans. Custom API access can be discussed for Premium/custom deployments.

Reach out through your CoolerDesk dashboard chat or your account contact. Pro and Premium get faster response tiers.