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Can I Edit What the Chatbot Says?

Can I Edit What the Chatbot Says?

You might be wondering: once the chatbot is live, are you stuck with whatever it says? Or can you tweak the responses?

Full Edit Control

Yes, you can edit what the chatbot says. The level of control depends on your plan, but every customer can review and customize conversation flows.

What You Can Edit

• FAQ responses — change how the bot answers common questions
• Pricing scripts — update pricing numbers when rates change
• Service area descriptions — add or remove zip codes
• Escalation rules — decide which conversations get sent to a human
• Greeting messages — the first thing customers see when they open chat
• Brand voice examples — guide the AI on tone and terminology

How Editing Works by Plan

Starter ($49/mo): Edit FAQ content and pricing through the portal. Changes go live within minutes.

Pro ($99/mo): Everything in Starter, plus edit persona instructions — how the bot behaves, its tone, and response style. Add custom conversation flows for specific scenarios.

Premium ($199+/mo): Full control. Edit any aspect of the chatbot's knowledge base, add custom scripts for complex scenarios, and set up conditional responses based on lead type.

How to Request Changes

You don't have to edit anything yourself. Email the team or call support. Tell them what you want changed — "The pricing for a new furnace went up, update the range" — and they handle it within 24 hours.

Why Edits Matter

The chatbot isn't a "set it and forget it" tool. As your business changes — new services, new pricing, new coverage areas — your chatbot should change too. The ability to edit keeps your AI accurate and your customers informed. The 7-day trial lets you test the edit features before committing.