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Austin Demo Walkthrough: See the Chat in Action

What's Behind the Austin Demo

The Austin demo at austin.coolerdesk.com is a live, working example of what every CoolerDesk site does. It's not a slideshow or a video — it's a real HVAC chatbot that you can talk to right now.

This walkthrough covers what you'll see when you visit, what the chatbot can do, and how the whole system works together.

The Home Page

The Austin demo looks like a professional HVAC website. Clean design, clear service areas, easy navigation. The key difference is the chat widget in the bottom-right corner. It's always there, ready to help.

What the Chatbot Can Handle

Common Questions

Try asking any of these:

• "How much for a new AC unit?"
• "Do you service Round Rock?"
• "What's the cost of a tune-up?"
• "Do you offer financing?"
• "What brands do you install?"

The bot answers with real pricing ranges, service area details, and options. It sounds like a knowledgeable dispatcher, not a script.

Lead Capture

When the conversation hits a natural point — someone wants a quote, needs a repair, or asks for a callback — the bot asks for:

1. Name and phone number

2. Service address

3. Brief description of the issue

4. Preferred time for service

Every lead is captured with context. No more "call me back" voicemails with no details.

Emergency Detection

If someone says "my AC is broken and it's hot," the bot recognizes urgency. It collects the info quickly and flags it for immediate follow-up. In a real deployment, this would fire an SMS alert to the owner's phone.

The Pricing Integration

The Austin demo shows how pricing works in chat. The bot gives ballpark ranges based on common scenarios:

• AC replacement: $3,500-$7,500 depending on tonnage and brand
• Furnace repair: $150-$450 for common fixes
• Tune-up: $89-$149 for seasonal maintenance
• Emergency service: $99 trip fee plus labor

These ranges set expectations without committing to a firm quote. That's the sweet spot — customers get useful info, and the shop avoids pricing themselves out or in.

What the Dashboard Sees

Every conversation is logged. The shop owner gets a daily or weekly summary of:

• Total conversations
• Leads captured
• FAQs answered
• Emergencies flagged
• SMS alerts sent

This data is useful for understanding what customers actually ask about — which services to promote, which questions need better answers, and where the business is losing opportunities.

Try It Yourself

Head to austin.coolerdesk.com and ask the chatbot anything HVAC-related. It takes 30 seconds to see how natural the conversation feels.